Evaluation and Feedback

At the end of each assignment we ask for quantitative and qualitative feedback. Often we use our client's forms, sometimes complementing the feedback process with our own. We analyze the feedback and write a report with suggestions and recommendations. Depending on the project this report can be a final report or a progress and improvement report.

 

The feedback forms are often a combination of numbers and words. At the end of most assignments we ask a few very specific questions and we ask the participants to write their answers on a sheet of paper.

Example of questions

  1. What does Managing Cultural Differences mean to me as a manager in X company?
  2. What specific techniques, that I have learned today, will I use starting tomorrow?
  3. What are the key cultural differences between country X and country Y?

Examples of answers

  1. Trying to avoid misunderstandings and conflicts in a group consisting of different cultures. These misunderstandings may come from different ways of reasoning, communicating or from different codes of behaviors and values. Managing Cultural Differences becomes possible with good preparation of meetings and good understanding of the differences between different cultures.
  2. I will definitely use the "Mirrors" technique because I really agree that it can help us discuss issues without hurting the different partners. I will also remember to rephrase my cultural observations in a neutral way. This will allow me to raise certain sensitive issues, again without hurting the other party.
  3. They have a different approach to time and punctuality - different ways of solving a problem - different codes of showing respect.